Gratis Work. Free Blog Setup

Loads of people who run online business understand that is is obligatory to have a remote help desk in order to sort their customers’ questions and problems quick and efficiently.

The owners of various on-line businesses, caring about customer support issues and effective business conducting, businessmen who take care about customer support improvement, work amount reduction and money/time saving are sure to appreciate PHP Help desk Software called HECK. This software will help to structure customer support tickets, based on departments and urgency criteria, reduce the support request amount due to inserted knowledge base and save time and money due to the software security and usage simplicity.
Just to set this software advantages. User can send new support tickets, annex files, get in-depth information from clients with customer fields’ help, fight spam, offer the customers to use related knowledge base article before submitting the support ticket, see and assess customer support answers, notify about customer support personnel via e-mail, use options of knowledge base display and search, using the customer interface. Knowledge base provides big amount of information, categories and sub categories, user-friendly search engine, the option to post attachments to articles, to see the amount of views, the option to display recently posted and the most popular articles, the possibilities of articles assessment and many other functions. Web site admins obtain such options as: unlimited amount of accounts, the possibility of access limitation for certain personnel, support tickets search, tickets’ transfer to designated personnel, knowledge base structuring based on categories and articles, of personnel accounts control and replies samples, support desk alignments, profiles and signatures changes, support tickets automated close and lot of others. The work with software is alleged by the presence of video lessons describing how this software works, so future customers should have no problems with its quick implementation into their activity.
Using such software the owners of on-line businesses can increase the profitability of their activities, set their business to new level corresponding modern needs.

Apart from that this helpdesk is absolutely free!
Enjoy!

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