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Loads of people who run online business understand that is is obligatory to have a remote help desk in order to sort their customers’ questions and problems quick and efficiently.

The owners of various on-line businesses, caring about customer support issues and effective business conducting, businessmen who take care about customer support improvement, work amount reduction and money/time saving are sure to appreciate PHP Help desk Software called HECK. This software will help to structure customer support tickets, based on departments and urgency criteria, reduce the support request amount due to inserted knowledge base and save time and money due to the software security and usage simplicity.
Just to set this software advantages. User can send new support tickets, annex files, get in-depth information from clients with customer fields’ help, fight spam, offer the customers to use related knowledge base article before submitting the support ticket, see and assess customer support answers, notify about customer support personnel via e-mail, use options of knowledge base display and search, using the customer interface. Knowledge base provides big amount of information, categories and sub categories, user-friendly search engine, the option to post attachments to articles, to see the amount of views, the option to display recently posted and the most popular articles, the possibilities of articles assessment and many other functions. Web site admins obtain such options as: unlimited amount of accounts, the possibility of access limitation for certain personnel, support tickets search, tickets’ transfer to designated personnel, knowledge base structuring based on categories and articles, of personnel accounts control and replies samples, support desk alignments, profiles and signatures changes, support tickets automated close and lot of others. The work with software is alleged by the presence of video lessons describing how this software works, so future customers should have no problems with its quick implementation into their activity.
Using such software the owners of on-line businesses can increase the profitability of their activities, set their business to new level corresponding modern needs.

Apart from that this helpdesk is absolutely free!
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Many people build their online shop on Virtuemart because of it’s functions and stability. This is very popular component for Joomla!. However it has one minus: it is not SEO friendly. For example, you can’t optimise page for each product. There is very good solution. The plugin is called “Smart Seo“. It has loads of functions and will let you to optimise your online store according to your needs. Enjoy!

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Many of you want to have a simple web-site created by yourself. But you find Joomla or Worpdress platform to complicated and want to have a platform that won’t take you hours to understand. You want a basic solution. Then website builder is a perfect product for you. By using website builder you will save your time and your nerves. Their platform is simple, affordable and easy to understand.

How it works

Your can start your business in easy 7 steps.
1) You just choose a ready nice looking design.
2) You customise it (you can upload your company logo, slogan, images, videos, your content and much more).
3) You activate your site. To do that, you have to pay a fee. At the moment, the lowest price per month is $19.95. There is no long-term contract which is nice. Payments will be taken once per month, you can cancel the service before the 1st of the next month and you won’t be billed any further.
4) You purchase a domain name. Otherwise no one will be able to see your site.
5) You optimize your website. The platform has been optimized for a search engines already, but guys there also offer additional services (free) that will help your site to rank better.
6) You submit your site to a Search Engines. Although Search Engines find your site anyway, you can speed up this process by clicking the button in your admin panel. One click and you let the world know about your presence.

So as you can see, the process is really simple. And it is also great for those who want to create their own online store. They also have ecommerce website builder – a platform which goes with ecommerce web design (actually hundreds of them), shopping cart, unlimited web pages, email, stats, search engine submission, online catalogue, and much more. This platform was developed for people with almost zero computer knowledge: you just point on the right module, click on it and it activates on the right place.

If you want to test it, you can visit their site and get 10 days FREE trial.

Enjoy!

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